FAQs

Use the Apply for Access page and submit your business information. We may review your business type, resale status, product needs, website, account history, and any required tax or resale documents before approval.

B2B accounts are intended for marine dealers, installers, service companies, OEMs, boatyards, fleet operators, government/commercial operators, and approved professional or resale customers.

Signing in allows the website to show account-specific pricing, approved payment options, account permissions, and B2B-only information. If you are not signed in, you may not see your approved pricing.

In many cases, yes. Access may depend on your account setup. Your company is responsible for all users who place orders under your account, so please notify us if someone should be added or removed.

Yes. Accounts may be suspended or modified for past due balances, payment disputes, excessive returns, misuse of account pricing, MAP/UPP/MWP violations, unauthorized resale, suspected fraud, inactivity, or other policy violations.

Sign in to your approved B2B account. Pricing may vary by brand, product line, customer type, account status, order volume, manufacturer restrictions, and current price sheets.

No. Some brands, products, special-order items, electronics, major equipment, or manufacturer-restricted product lines may have limited discounts or different pricing rules.

No. Wholesale, dealer, OEM, quoted, and account-specific pricing is confidential. Do not publish, forward, advertise, repost, or share your account pricing outside your approved business.

These are manufacturer pricing policies or pricing fields that may restrict how products are advertised or sold. Depending on the manufacturer, these may include Minimum Advertised Price, Unilateral Pricing Policy, Minimum Web Price, MAP Wholesale, MAP Retail, MSRP, List, or similar terms.

Do not advertise below the applicable manufacturer pricing policy. Some policies control advertised price only, while others may control website price, cart price, marketplace price, or selling price. Contact us before advertising if you are unsure.

Only if they comply with the applicable manufacturer policy. You are responsible for prices shown by your website, marketplace listings, shopping feeds, coupon tools, abandoned cart emails, automatic discounts, and repricing software.

Yes, approved B2B customers can place orders online when signed in. Some products, large orders, special orders, freight items, or manufacturer-direct shipments may require review before shipment.

Yes. Quotes may be available for larger orders, technical systems, special orders, OEM projects, or products that require confirmation before purchase. Quote pricing is subject to availability, manufacturer pricing, tariffs, freight, and expiration dates.

Purchase orders may be accepted for approved accounts. A purchase order is not payment unless your account has approved terms. Conflicting purchase order terms are not accepted unless approved by Seatech Marine Products in writing.

Special order, custom, configured, manufacturer-direct, assembled-to-order, cut-to-length, or large quantity orders may not be cancelable once submitted, processed, or placed with the supplier.

In many cases, yes. Contact us with the manufacturer, part number, quantity, and application. Some items may need to be quoted manually.

Please verify the part number, quantity, voltage, size, configuration, compatibility, application, shipping address, and requested shipping method before submitting the order.

Orders may ship from our San Diego location or directly from a manufacturer, distributor, supplier, or partner warehouse.

Most paid orders received before 12:00 pm Pacific, Monday through Friday, ship the same business day when all items are in stock and ready to ship. Orders requiring review, special handling, payment confirmation, or supplier shipment may take longer.

Approved B2B customers may request shipment on their own carrier account when available. This may not be available for all products, warehouses, manufacturers, or drop shipments. You are responsible for all carrier charges and carrier-assessed fees.

Drop shipping may be available for some B2B orders. Availability depends on the product, warehouse, manufacturer, shipping method, and order requirements.

No. Expedited shipping speeds up carrier transit time only. It does not bypass product availability, order review, payment processing, manufacturer lead times, or the same-day shipping cutoff.

Yes, depending on product availability, warehouse location, shipping method, and order size. Partial shipments may result in additional shipping charges unless otherwise approved.

Inspect shipments immediately. Keep all packaging, cartons, labels, pallets, and packing materials. For freight shipments, note visible damage or shortages on the delivery receipt before signing and contact us right away with photos.

Some B2B items may be returned within 30 days of delivery when approved by Seatech Marine Products. Items must be new, unused, uninstalled, complete, and in original manufacturer packaging.

Yes. Do not send product back without approval. B2B returns require review because some items are special order, manufacturer-direct, electronic, custom, or otherwise non-returnable.

Non-returnable items may include special orders, final sale items, electronics, NHK MEC KE controls, ZipWake kits, thrusters, generators, watermakers, custom hose orders, opened seal kits, chemicals, large quantity orders, installed items, used items, modified items, or incomplete items.

Yes. Approved standard returns are generally subject to a restocking fee. Manufacturer-direct shipments, damaged packaging, missing parts, refused shipments, or unauthorized returns may result in higher fees, partial credit, rejection, or return to customer at customer expense.

Yes. Some products are non-returnable for refund or credit but may still be eligible for manufacturer warranty review if there is a confirmed defect within the applicable warranty period.

Warranty approval may require confirmation by the manufacturer, Seatech Marine Products, or both. Some claims require photos, troubleshooting, diagnostic information, serial numbers, inspection, or return of the product.

Labor, installation, removal, haul-out, travel, downtime, lost revenue, diagnostic time, expedited shipping, and related costs are not normally covered unless approved in writing by the manufacturer.

Yes. We can help with part identification, product selection, and general guidance. Please provide as much information as possible so we can help accurately.

Include the manufacturer, model number, part number, serial number if available, photos of the product, photos of labels or tags, boat make/model/year, engine information, application details, and a clear description of the issue or product needed.

We can help with general troubleshooting and product guidance. Some issues may require manufacturer support, an authorized technician, diagnostic testing, photos, videos, fault codes, or inspection.

We can provide product information and manufacturer documentation when available, but technical guidance does not replace manufacturer instructions, professional installation, or final verification by the installer.

Yes, when enough information is provided. B2B customers are still responsible for confirming final compatibility, fitment, installation requirements, and application suitability before resale or installation.

We carry marine products from brands such as Dometic SeaStar, Sleipner Side-Power, Imtra, Spectra Watermakers, NHK MEC, Shields, Maximum Weather Instruments, Roca, Hynautic, and other marine product lines.

Not always. Some manufacturers restrict pricing, online resale, dealer access, product availability, or discount levels. Pricing and access may vary by brand and product line.

In many cases, yes. Send us the manufacturer, part number, quantity, and application. Special-order parts may require prepayment and may be non-cancelable or non-returnable.