Shipping Policy

Shipping - what to expect

• We ship from San Diego, California and may also drop ship directly from manufacturers, distributors, or partner warehouses.
• Primary carriers include UPS, FedEx, USPS, and freight carriers when required.
• UPS and FedEx cannot deliver to a PO Box. Please provide a physical business or commercial delivery address whenever possible.
• Most paid orders received before 12:00 pm Pacific, Monday - Friday, ship the same business day when all items are in stock and ready to ship.
• Orders placed on weekends, holidays, or after the shipping cutoff will be processed the next business day.

Using your own shipping account

Approved B2B customers may request shipment on their own UPS, FedEx, DHL, or freight account when available.

• Enter your carrier account information during checkout if the option is available, or include the account number and preferred carrier in your order notes.
• For phone or email orders, provide the carrier name, account number, shipping service, and billing ZIP/postal code associated with the account.
• Shipment on a customer carrier account is subject to approval and may not be available for all products, warehouses, manufacturers, or drop shipments.
• If your carrier account cannot be used, we will contact you before shipping or quote the available shipping options.

Order processing for B2B accounts

• Orders are processed after payment approval, approved terms, ACH confirmation, credit card authorization, or purchase order approval, depending on your account setup.
• Large orders, special orders, custom orders, or orders shipping on customer carrier accounts may require additional review before shipment.
• If we need clarification on part numbers, quantities, delivery requirements, or carrier account information, shipping may be delayed until we receive confirmation.
• Backorders, special orders, and manufacturer-direct shipments are subject to the supplier’s current lead time.

Shipping methods

Product availability - what the labels mean

• Typically ships in 1-2 business days - Stocked by us or a distributor; use our Stock Inquiry page to confirm current stock.
• In Stock - Ships within 24hrs - On our shelf and ships within 24 hours when the order is approved and ready to process.
• In Stock - Ships same day - On our shelf and eligible for same-day shipment before the cutoff time.
• Blank availability - Stock is not confirmed; use our Stock Inquiry page or contact us before placing a time-sensitive order.

If you order multiple items, your order may ship according to the item with the latest availability unless you request partial shipment.

Partial shipments and backorders

• Orders with multiple items may ship complete or in partial shipments depending on product availability, warehouse location, and shipping method.
• Partial shipments may result in additional shipping charges unless otherwise approved.
• If an item is backordered, we may hold the order, partially ship available items, or contact you with updated options.
• Dealer, wholesale, and B2B orders may include products shipping from multiple locations.

Freight, oversized, and large quantity orders

• Large, heavy, oversized, palletized, or high-value items may require freight shipment.
• Freight quotes may be required before the order can be finalized.
• Commercial delivery addresses are preferred for freight shipments.
• Additional charges may apply for residential delivery, liftgate service, limited-access delivery, appointment delivery, inside delivery, re-delivery, or address corrections.
• The customer is responsible for any carrier-assessed accessorial charges unless otherwise agreed in writing before shipment.

Free shipping and promotional shipping

• Free shipping, when offered, applies only to eligible orders, products, and destinations.
• Free shipping is typically shipped by UPS Ground, FedEx Ground, or USPS Standard within the lower 48 states.
• Free shipping does not guarantee a specific ship date or delivery date.
• Freight items, oversized products, special orders, international orders, Alaska, Hawaii, territories, and customer-account shipments may be excluded.

International orders

• International orders may require additional processing time before shipment.
• Allow extra transit time once the shipment leaves our warehouse or supplier location.
• The customer is responsible for all duties, taxes, customs clearance fees, brokerage fees, and import requirements.
• Monitor your tracking information and respond promptly to carrier or customs requests to avoid delays or returns.
• Some products may be restricted from export or may require additional documentation before shipment.

Shipping damage, shortages, and incorrect shipments

• Inspect all shipments as soon as they are delivered.
• Report visible damage, concealed damage, missing items, or incorrect items as soon as possible.
• Keep all packaging, cartons, labels, pallets, and packing materials until the issue is resolved.
• Photos may be required to file a carrier, warehouse, or manufacturer claim.
• Do not discard packaging or install damaged items before contacting us.

Address accuracy and delivery issues

• Please confirm the shipping address, contact name, phone number, and email address before submitting your order.
• The customer is responsible for fees related to incorrect addresses, address corrections, refused shipments, missed delivery appointments, or re-delivery attempts.
• Orders returned to us due to an incorrect address, refusal, or carrier issue may be subject to additional shipping and handling charges.

Questions or help

We’re here Monday - Friday, 8:00 am - 4:00 pm Pacific.