Returns & Warranty Policy
B2B Return Policy
Returns - 30 days from date of delivery
- Items may be returned within 30 days of delivery when approved by Seatech Marine Products.
- Items must be new, unused, uninstalled, complete, and in original manufacturer packaging.
- A return authorization, return invoice, or manufacturer RA number must be included with the return.
- Returns received without required paperwork, including refused or undeliverable shipments, may be rejected or charged the full restocking fee.
- The customer is responsible for return shipping unless otherwise approved in writing.
- Original shipping, handling, freight, and carrier fees are not refundable.
Important: Do not send product back without approval. B2B returns require review before shipment because some items are special order, manufacturer-direct, electronic, custom, or otherwise non-returnable.
Return packaging requirements
- Do not return used, installed, damaged, modified, or incomplete parts. They may be rejected and returned at your expense.
- Place the product’s own box inside a separate outer shipping box. Do not use the manufacturer/product box as the shipping carton.
- Include all packaging, caps, plugs, screws, manuals, labels, accessories, and parts originally included with the product.
- Do not write on, tape, label, or damage the manufacturer’s product box.
- Use enough packing material to prevent movement during transit.
- Save your carrier tracking number until the return has been inspected and processed.
Items returned with damaged packaging, missing components, writing on the box, installation marks, scuffs, missing hardware, or incomplete contents may be rejected or charged a higher restocking fee.
Non-returnable items
Due to the nature of these products, we cannot accept returns for the following unless otherwise approved in writing:
- Special order, final sale, clearance, warehouse deal, or closeout items
- All electronics and electrical components
- All NHK MEC KEa, KE+, KE-4, KE-5, KE-6, and KE-7 engine control parts and kits
- ZipWake kits and components
- SeaStar Power Assist combos and related special-order steering systems
- Side-Power / Sleipner thrusters and thruster components
- Generators, watermakers, and related major equipment
- MEGA Jackplates
- Custom hose orders, cut-to-length items, modified items, or assembled-to-order items
- Opened seal kits
- Chemicals, fluids, lubricants, cleaners, and similar consumable products
- Large quantity orders, including orders of 5 or more of the same or similar item
- Products that have been installed, tested, used, altered, programmed, damaged, or marked
Warranty review may still be available for some non-returnable items. A product being non-returnable does not automatically mean it has no warranty coverage.
Restocking fees
| Scenario | Fee / Result |
|---|---|
| Approved standard return | 20% restocking fee |
| Orders that shipped direct from Dometic SeaStar, Schmitt, manufacturer, distributor, or partner warehouse | Up to 30% restocking fee, or manufacturer’s stated fee if higher |
| Return missing parts, packaging, hardware, manuals, caps, plugs, or accessories | Additional fee, partial credit, rejection, or return to customer at customer expense |
| Product box written on, taped, labeled, damaged, or used as shipping box | Additional fee, partial credit, rejection, or return to customer at customer expense |
| Special order, electronic, installed, used, modified, custom, or non-returnable item | Not eligible for return unless approved in writing |
| Refused, undeliverable, or unauthorized return shipment | May be rejected or charged the full 30% restocking fee plus shipping/handling costs |
Restocking fees are applied after inspection. Original shipping, handling, freight, expedited shipping, and carrier charges are not refundable.
Order cancellations
- Orders may not be cancelable once processed, packed, shipped, submitted to a manufacturer, or placed with a supplier.
- Special order, custom, manufacturer-direct, assembled-to-order, and large quantity orders may not be cancelable after order placement.
- If an order is processed and then canceled before shipment, non-refundable processing, payment, handling, or supplier fees may be deducted from the refund or credit.
- ACH, credit card, PayPal, wire, and other payment processing fees may be non-refundable depending on the payment method and timing.
B2B Warranty Policy
Warranty overview
- Most products sold by Seatech Marine Products are covered by the applicable manufacturer’s warranty, not a separate Seatech warranty.
- Warranty terms vary by manufacturer, product line, application, installation, and use case.
- Warranty coverage is determined by the manufacturer or by Seatech Marine Products in consultation with the manufacturer when applicable.
- Warranty review does not guarantee approval, replacement, credit, refund, labor reimbursement, or freight reimbursement.
- Seatech Marine Products may assist with warranty review, but final warranty approval may depend on manufacturer inspection and confirmation.
Manufacturer warranty terms control when applicable. If there is a conflict between this page and the manufacturer’s written warranty, the manufacturer’s written warranty controls.
Manufacturer warranty notes
| Product line | Warranty note | Important conditions |
|---|---|---|
| NHK MEC KE Controls | NHK MEC normally warrants KE controls for 2 years from date of purchase or 3 years from date of manufacturing. For high-duty commercial applications, the warranty period is normally 1 year from point of sale or 2 years from date of manufacturing. Some exceptions may apply case-by-case. | Warranty requires confirmation of a defective product. Incorrect installation, improper or abusive operation, or unauthorized modification/repair may void warranty coverage. |
| Dometic / SeaStar / Schmitt / other manufacturers | Warranty terms vary by manufacturer, product category, serial number, and application. | Follow the manufacturer’s current written warranty, installation instructions, service procedures, and claim requirements. |
| Special order, electronics, major equipment, and manufacturer-direct shipments | These products may be non-returnable but may still be eligible for manufacturer warranty review. | Warranty approval may require photos, serial numbers, installation details, troubleshooting steps, inspection, or return to the manufacturer. |
How to request warranty review
Information we may need
- Company name and contact information
- Original order number, invoice number, or proof of purchase
- Part number, model number, serial number, and quantity affected
- Date of installation and application details
- Description of the issue, symptoms, and when the issue occurs
- Photos, videos, fault codes, diagnostic readings, or troubleshooting results
- Installer information and confirmation that manufacturer installation instructions were followed
Do not remove, modify, disassemble, repair, or return a product for warranty review without authorization. Unauthorized modification, repair attempts, missing parts, or incomplete returns may delay review or void warranty coverage.
Items not normally covered by warranty
- Incorrect installation, improper setup, wrong application, or failure to follow manufacturer instructions
- Improper or abusive operation
- Unauthorized modification, disassembly, repair, programming, or alteration
- Damage from water intrusion, corrosion, contamination, fire, impact, accident, neglect, or misuse
- Damage from improper voltage, incorrect wiring, poor grounds, short circuits, or electrical spikes
- Normal wear, maintenance items, consumables, seals, fluids, chemicals, and service parts unless the manufacturer states otherwise
- Labor, haul-out, travel, downtime, lost revenue, diagnostic time, installation time, removal time, or incidental/consequential costs unless approved in writing by the manufacturer
- Freight charges, expedited shipping, customs charges, duties, taxes, brokerage, or accessorial carrier fees unless approved in writing
B2B customer, dealer, and reseller responsibilities
- Provide accurate product recommendations and confirm product compatibility before resale or installation.
- Follow all manufacturer installation, setup, calibration, commissioning, and troubleshooting instructions.
- Communicate warranty limitations clearly to your customer before sale or installation.
- Do not promise warranty approval, replacement, credit, labor reimbursement, or freight reimbursement unless approved in writing.
- Keep purchase records, installation records, photos, serial numbers, and customer information needed for warranty support.
- Contact Seatech Marine Products before returning any item for inspection or warranty review.
Best practice: For technical products, document the installation with photos and keep serial numbers, wiring details, calibration notes, and troubleshooting steps. This helps speed up warranty review if a problem occurs.
Warranty resolution
- Approved warranty claims may be resolved by repair, replacement, credit, refund, parts replacement, or another remedy determined by the manufacturer or Seatech Marine Products.
- Replacement parts may not be shipped before the warranty item is inspected unless approved in writing.
- If an advance replacement is approved, the customer may be invoiced for the replacement until the original item is returned, inspected, and approved for warranty credit.
- If the returned product is not approved for warranty, the customer is responsible for the replacement cost, freight, and any return shipping charges.
Common questions
Can a non-returnable item still have warranty coverage?
Yes. Some products are non-returnable for refund or credit but may still be eligible for manufacturer warranty review if there is a confirmed defect within the applicable warranty period.
Who decides if a product is defective?
Warranty approval may require confirmation by the manufacturer, Seatech Marine Products, or both. Some claims require inspection, troubleshooting, photos, or return of the product before approval.
Are labor or installation costs covered?
Labor, installation, removal, haul-out, travel, downtime, lost revenue, and related costs are not normally covered unless the manufacturer approves them in writing.
Can I send a customer directly to the manufacturer?
Manufacturer procedures vary. Contact us first if the product was purchased through Seatech Marine Products so we can help determine the correct warranty process.
Questions or help
We’re here Monday - Friday, 8:00 am - 4:00 pm Pacific.
This page summarizes Seatech Marine Products’ B2B return and warranty policy. Manufacturer warranty terms, written manufacturer policies, and approved account terms control when applicable.